Refund policy

Final Sale

Due to our limited production runs, all orders are final sale. No returns or exchanges.

We make things in small numbers. A run of 50 is a run of 50. There is no back stock to pull from and no warehouse to send things back to, so every piece that leaves here is spoken for. We deeply appreciate your support and understanding as we keep things small, intentional, and built to last.

If something arrives damaged

In the rare case of a material defect or damage in transit, we'll make it right. Email us at fieldguide@coastlandsupply.com within 7 days of delivery with your order number and a few photos, and we'll take it from there.

If we sent the wrong thing

That one is on us. Same email, same 7 days, and we'll get the right piece to you.

Before you order

We'd rather answer a question than have you end up with something that isn't right. If you're unsure about size, color, capacity, or how a piece is likely to wear, write to us at fieldguide@coastlandsupply.com. We read everything and we'll give you a straight answer, including when the answer is that it may not be the bag for you.

A note on canvas

Heavyweight canvas and waxed canvas arrive stiff and soften with use. Stone-washed canvas will vary slightly from bag to bag in color and texture. Undyed leather darkens as you handle it. None of this is a defect. It's how these materials are supposed to behave, and it's most of the reason we use them.

Lost or stolen packages

Once a package is marked delivered, it's out of our hands, though we'll help you chase it down with the carrier if we can. Reach out and we'll do what we can.

Gifts

If you're buying for someone else and want to check something first, email us before you order. We're happy to help you get it right the first time.

Thank you for being part of a smaller, more intentional way of making things.